Shipping policy
hipping Policy — VerdaRay
Processing Time
Orders are processed within 1–3 business days. We do not ship on weekends or UK public holidays. During busy periods, processing may take a little longer — we will contact you by email or phone if there is a significant delay with your order.
Shipping Methods and Delivery Estimates
Shipping costs are calculated and displayed at checkout based on your location and chosen delivery method. We offer the following options:
- Standard Shipping — 7–15 business days
- Express Shipping — 2–3 business days
- Next Day Delivery — 1 business day
Delivery times are estimates only. Occasional delays may occur due to carrier issues, weather conditions, or circumstances outside our control.
Shipment Confirmation and Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking information is usually active within 24 hours of dispatch.
Customs, Duties, and Taxes
VerdaRay is not responsible for any customs fees, import duties, or taxes applied to your order. Any charges imposed during or after shipping are the responsibility of the customer.
Damaged Orders
VerdaRay is not liable for products damaged or lost in transit. If your order arrives damaged, please contact the carrier directly to file a claim. Keep all original packaging and the damaged item until the claim is resolved.
Where We Ship
We currently ship to customers in the United Kingdom and the United States. If you are unsure whether we deliver to your location, contact us before placing your order.
Returns
For information on returning an item, see our Refund Policy.
Contact
If you have any questions about shipping, get in touch:
Email: info@ascendary.co.uk
UK: +44 7868 201 470
US: +1 917 961 878
Hours: Monday to Friday, 10:00 AM – 5:00 PM (GMT)